Frequently Asked Questions (FAQ's)

1. Where do you ship to?
2. Is it legal to buy Cuban Cigars?
3. How do you ship? How long does it take to receive my order?
4. Do your cigars come in their original packaging when shipped?
5. How do I know the cigars you sell are authentic?
6. Can I return my order if I am not happy?
7. What forms of payment do you accept?
8. What will the charge appear on my credit card as?
9. Can I order by phone?
10. What is your most popular product?
11. I am a first time buyer, what should I order?
12. I am ordering a gift, what would you recommend?
13. Do you offer discounts for multiple orders? Do you offer wholesale rates?
14. Will I have to pay duty or import tax on the cigars I order?
15. How do you store your cigars?
16. How should I store my cigars?

Where do you ship to?
We ship worldwide with guaranteed delivery. This includes the United States with a maximum order of 2 boxes per shipment, unless special arrangements are made. For more information on our guaranteed shipping visit our Shipping & Payments page.

Is it legal to buy Cuban Cigars?
Yes. There has always been a very large business in selling Cuban Cigars to the US. Recently, the US Dept. of Justice modified its original embargo on Cuban products to allow importation of a limited amount of Cuban cigars when returning from a licensed trip to Cuba. This law, in practice, has been expanded by the public and law enforcement to allow the public to import small amounts of up to 2 boxes of Cuban Cigars for personal use. Although there is no law that outlines the ability for a US resident to import Cuban Cigars, of the tens of thousands of customers that are importing Cuban Cigars into the US, there is no record of anyone every being prosecuted for importing an order for personal use. It has become common place with many customers regularly ordering including movie stars, military personal, and even politicians and law enforcement (trust us we know).

That being said, the US government has shown interest and fined businesses located in the US for openly selling large volumes of Cuban Cigars in public view. Customers running businesses selling in hotels or other private settings such as Casinos have experienced little or no problems.

It is worth noting, we do not recommend bringing Cigars back from trips across the border to Canada or Mexico. The border guards have been looking for individuals bringing back large amounts and have a lot of discretionary power to hassle individuals brining them across, even for personal use. Most people who buy in Canada, ship them home to themselves before they leave, or buy online just to avoid the hassle.

How do you ship? How long does it take to receive my order?
We ship either express 3-5 day signed courier with online tracking number or standard registered 7-10 day mail. In both cases we guarantee you will receive your package safely and with out delay, typically shipping from our locations to you in 24-48 hours. For more information see our Shipping & Payments page.

Do your cigars come in the original packaging when shipped?

In almost all cases, Yes. Depending on which country we ship from, and which products they are, we ship in one of two ways:

1. Original unopened boxes in plain and unmarked postal packages. This is the method we almost always ship by.
2. We ship the cigars first, separating the cigars from the original boxes, remove the rings, and putting them in a specially made box (exactly the same but no Cuban markings) and shipping. At the same time we ship the rings out in a separate package. We only use this method when border crossings are particularly tight. Because we guarantee delivery, when the US is on high alert for terrorism.

How do I know the cigars you sell are authentic?
Since the beginning of the US Cuban trade embargo, there has always been a black market economy in fake Cuban Cigars. Most of these fakes are of very poor quality and are easy to spot. Recently, there has been a flood of hard to spot fake Cubans coming on the market through unauthorized retailers sometimes even producing them without license in Cuba. We take this threat very seriously, and protect the quality and authenticity of our products by only buying through Habanos S.A., the original producer and manufacturer of all Cuban Cigars. When purchasing we only buy bulk unopened boxes, cases and master cases. We guarantee and stand by the fact that all of the products we sell are 100% authentic.

Can I return my order if I am not happy?
In most cases yes. Please view our Shipping & Payments terms for our current policy detail.

What forms of payment do you accept?
We accept all common forms of payment including Echeck, Credit Cards and Money Orders.

What will the charge appear on my credit card as?
Please view our Shipping & Payments terms for our current policy detail.

Can I order by phone?
Absolutely. We are always here to take questions and assist you with placing your order by telephone. To order or with questions call toll free or if calling locally call

What is your most popular product?
There are quite a few. We have a lot of regular orders on the Coronas Especiales and Robustos. There are the most well known and always make a great gift when in doubt.

I am a first time buyer, what should I order?
Each one of the brands has a very different smoke. Some are much stronger than others and they come in very different shapes. It is often a matter of great personal preference, which one develops over time. For first time customers, we usually recommend buying one of our specials which offers a great selection of different types. Alternatively, you may feel free to call in and have one of our cigar consultants assist you with your order.

I am ordering a gift, what would you recommend?
Coronas Especiales and Robustos by Cohiba are the most popular followed by Montecristo and Romeo Y Julieta . A lot of customers who are ordering for a friend or loved one will call in to ask us for assistance or will order one of our specials which gives the person a chance to enjoy the brands they like and try some new ones too.

Do you offer discounts for multiple orders? Do you offer wholesale rates?
Absolutely. If you would like to arrange special pricing for a volume order, please contact wholesale@cuban-cigars.ws

Will I have to pay duty or import tax on the cigars I order?
No you do not. We only ship orders out in quantities or two at a time so there are no import duties due. If you order more than 2 boxes we will ship them in two shipments, free of additional charge. Please view our Shipping & Payments page for more information.

How do you store your cigars?
Cigar storage is very important. To large impart the taste and burn of the cigar depends on the conditions it was stored in. Once a cigar has been stored in poor conditions, it can never be corrected. We store all cigars in their original cases in a special facility at room temperature with a humidity level of 65%-75%. We only take them out immediately before shipping and ship all cigars in either original sealed packaging or safe and sealed packaging. In this way we insure you get your cigars in the condition they were meant to be smoked.

How should I store my cigars?
If you do not have a humidor we suggest you buy one. It is very important to store your cigars in a way which will prevent them from dying out. A humidor is specially designed to keep cigars fresh enough to be a great smoke but not humid enough that they begin to mold or degrade. One can store them without a humidor, but they will dry out quickly and can not be dehydrated. It is commonly understood that a cigar that has dried out is not as good as a fresh one. We do sell humidors and are happy to assist you with selecting one.