Shipping & Payment
Payment Information Methods of Payment Credit Cards - Visa, Mastercard and American Express For ease of purchase please order through our online store. Money Orders. With your order be sure to include: the product you would like to order, the address you would like the product shipped to, your e-mail address and your telephone number. Checks Sorry, we do not accept checks. COD's (Cash on Delivery) Unfortunately due to excessive fraudulent transactions we can no longer offer these services. COD's order requests will not be sent. Credit Card Information: HAVING TROUBLE GETTING YOUR CARD TO WORK? Try these simple steps: Correct address - Ensure that the address you entered when purchasing and the address where you receive your monthly credit card billing statement match. Please check your credit card statement for an exact match, and then try entering your address again. Try another card - You may not be able to use the card for online purchases or you may have an insufficient credit limit. You may want to try to use a different card. Try an alternate funding source - You can always make a payment by sending a money order. Sorry, we do not accept checks. If you are still having trouble please email us at cuban-cigars.ws and we will be happy to complete your order.
Shipping Guarantee Information Unlike all other online cigar merchants, we guarantee you will receive your order. If for any reason, you do not receive your order, we will send again. Whether it is lost in the mail, held up at customs, or delivered to the wrong house, we will send again if you do not receive your package. All of our packages are sent in unmarked boxes, by either Xpress Post or USPS. Delivery takes between 5-7 business days. All APO, FPO and PO Box addresses may be shipped using an alternative shipping method. Please Note: This includes only small orders, under 100 grams.
100% Money back Guarantee If you are not 100% percent satisfied with your purchase for any reason, you may return you order for 100% refund. Refund will be offered for all reasons including defective products, wrong quantity, wrong item shipped and/or freight damage. All refunds will only be issued to the card used to purchase or to the address and name from which a money order was sent. Amount returned is minus original shipping charges. At least 95% of order must be returned to us within 7 days of receipt of product.